Updated March 25th, 2020
IMPORTANT SHIPPING UPDATE:
More carriers are not holding undeliverable shipments. InSoFast wants to assure you receive your order in a timely fashion without additional fees charged. Until further notice, please inform InSoFast at firstname.lastname@example.org if the ship-to address for your order may not be open during normal business hours to receive the shipment. If you are selecting to ship to a business that is closed at the time of receiving the shipment, you will be charged for the return shipment.
Please call us @ 888-501-7899 if you have any questions about your delivery.
1 Box of InSoFast…
2ft × 4ft × 1ft
weighs an easy
and will cover
Measure twice, order once.
Verify the length and height of your project’s surfaces that you want to cover. Determine accurate square footage for your order. Do not overestimate or add for too much waste. Our online price calculator will round up to the next full box level and determine price level.
Do not order extra panels. Mis-cut panels can be glued back together and reused. Unnecessary over shipment may not qualify for return authorization.
Payment and Taxes
We accept Visa, Mastercard, Discover, American Express, Check or Check Card. Personal checks require a processing time of three business days.
Customers shipping to locations within the United States can can purchase online via our secure website. Shipments to locations outside the United States must call (888) 501-7899 to place an order.
For sales made to MI, MN, MA, PA, ID, KS, SD or Canadian addresses, sales tax will be collected. For all other sales, the customer is responsible for any state or local sales tax.
For international orders payment is by wire transfer only. At this time, we have limited distribution outside of the USA and only ship full container quantities.
All internationally orders are shipped to a USA port of the buyer’s choice. The buyer is responsible for all overseas transportation costs and duties. The buyer works directly with their freight forwarder to make all overseas shipping arrangements. (Note InSoFast’s quoted pricing does not include any import or duty fees that maybe levied by your government.)
For shipments outside the United States must contact us by email @ email@example.com to place an order.
Free Shipping via Common Carrier CURB-SIDE DELIVERY
A minimum (5-10 days) * delivery appointment required Common Carrier Shipping. The order will be shipped on a pallet with standard delivery services. A 53' tractor trailer pulls up in front of your home/businessso the address must be accessible for a large 53' truck. The InSoFast panels come in easy to handle 20 pound boxes that are stretch wrapped together on a pallet. You do not need to have the capabilities of unloading the full pallet, just cut the stretch wrap and unload the boxes individually.
Your order will be palletized and should look like this photo, if it is not and you suspect a damaged inspect and verifying the shipment is in order!
If a friend or relative is accepting the shipment – they must know that they are your legal representative to the freight company. They are responsible for how they accept the shipment. We do NOT replace missing freight if it is not noted on the paperwork. PLEASE COUNT all of the boxes before signing the Proof of Delivery paperwork. You can look on the packing slip to see how each pallet is configured.
If you wish to have pallets unloaded by driver and set on the ground with a liftgate, you must contact the freight company directly before your scheduled delivery. The freight company will not back onto your driveway and they will not bring your shipment into your garage.
- Liftgate service may delay your delivery by several days.
- Any fees associated with liftgate service be your responsibility at time of delivery.
Rural Delivery Areas, "God's Country" extend delivery times and surcharges may apply.
Although we do our best to provide you with the lowest delivered price for our products, we cannot always ship everywhere for free. Delivery area surcharge (DAS) Essentially, freight carriers apply additional charges for shipments either picked up or delivered in certain ZIP codes. The fees are applied to out-of-the-way businesses, residences, and farms, remote, sparsely populated, or geographically difficult areas to access. FedEx Express® and FedEx Ground® publish where surcharge applies: Download Limited Service Zipcode file.
No Returns without Authorization. Authorized Returns subject to $30 Restocking Charge per box. No Returns after 30 days. No Returns for sales outside the continental US.
Updated May 28th, 2019
Contents & Packaging
Your order is packed and shipped the following business day. You will receive an email the next business day with tracking information and an estimated delivery date for your order. Tracking numbers may not be active until the day after shipment. Please know that delivery dates and online tracking are estimates only. We can not make guarantees on behalf of the freight companies.
You will need to be available on-site to accept and unload the packages. You have the option of ordering a lift gate service from the freight carriers so that pallets can be unloaded by the driver and set on the ground. You must contact the freight company directly before your scheduled delivery to request this service. This may delay your delivery. Any additional fees or charges associated with this request would be your responsibility at the time of delivery.