Shipping, Purchasing & Returns

1 Box of InSoFast…

contains
inserts or panels

measures about
2ft × 4ft × 1ft

weighs an easy
20 lbs

and will cover up to
40 ft²


1Order requirements for United States deliveries.

We accept Visa, Mastercard, Discover, American Express, wire transfers, Check or Check Card. Personal checks require a processing time of three business days.

For sales made to the states of FL, ID, KS, MA, MI, MN, PA, SD, and all Canadian addresses, sales tax will be collected. For all other sales, the customer is responsible for any state or local sales tax.

Customers shipping to locations within the lower 48 United States can purchase online via our secure website. Shipments to Alaska or Hawaii or other locations outside the lower 48 States must call (888) 501-7899 to arrange special freight and to place an order.

2Order requirements for Canadian deliveries.

For all Canadian orders:

We accept Visa, Mastercard, Discover, American Express, wire transfers, Check or Check Card. Personal checks require a processing time of three business days.

  • All prices are quoted in US Dollars all currency exchanges are converted at the time of order.
  • Website orders and quotes are not available at this time.
    • *All quotes are done over the phone or through email.
  • For orders less than $1,000.00, a $40.00 per box shipping fee will be added for small parcel delivery service.
  • For orders over $1,000.00, the standard per box shipping surcharge will apply.  A flat brokerage fee of $195.00 is added to the order.  Remote delivery charges may apply.  
  • All appropriate federal and provincial taxes are collected before shipment.

*For quotes contact us by phone (888)-501-7899 or email @ sales@insofast.com to place an order.

3Order requirements for all other International deliveries.

International Ordering

For international orders payment is by wire transfer only. At this time, we have limited distribution outside of the USA. Due to the freight cost we recommend only full container quantities.

All internationally orders are shipped to a US port of the buyer’s choice. The buyer is responsible for all overseas transportation costs and duties. The buyer works directly with their freight forwarder to make all overseas shipping arrangements. (Note InSoFast’s quoted pricing does not include any import or duty fees that may be levied by your government.)

For shipments outside the United States must contact us by email @ info@insofast.com to place an order.

4Box weights and dimensions.
Product Code

Number of Parts

Box Dimension

Cubic Feet Per Box

 Weight Per Box

Length

Width

Height

FP-2.0RW 5 Panels 40 SqFt 11" 25" 49" 7.80 20 Lbs

FP-2.5RW

5 Panels 40 SqFt

13"

25"

49"

9.22

22 Lbs

FP-2.5NRW

5 Panels 40 SqFt

13"

25"

49"

9.22

22 Lbs

CX44 

5 Panels 36.67 SqFt

14″

25″

50″

10.85

22 Lbs

CX -LPSW-PB

15 pcs = 30 lnft

20″

26″

12″

3.61

9 Lbs

CX -LP46

46 pcs = 92 lnft

14″

26″

44″

9.27

28 Lbs

 I-SWI

30 pcs 4' = 120 lnft

11"

25"

49"

7.80

12 Lbs

CCEIL

56 pcs. = 224 lnft

12 1/2″

12 1/2″

49″

4.43

8 Lbs

Endwall – CEW

20 pcs. = 80 ln.ft.

14″

14″

49″

5.56

9 Lbs

CX-LPEW 

LP-EW 22 pcs.

End Wall Inserts 9 pcs.

16″ 16″ 49″ 7.26 18 Lbs

1I live in the middle of nowhere is rural delivery service available?

Rural Delivery Areas, "God's Country" may incur extend delivery times and additional surcharges may apply. Although we at InSoFast do our best to provide you with the lowest delivered price for our products, we cannot always ship everywhere cost effectively. Delivery area surcharges (DAS) is essentially where, freight carriers apply additional charges for shipments either picked up or delivered in certain ZIP codes. The fees are applied to out-of-the-way businesses, residences, and farms, remote, sparsely populated, or geographically difficult areas to access. 

2Shipping via Common Carrier a CURBSIDE DELIVERY is there a service charge?

A shipping surcharge will be applied to all orders:

1 -10 Boxes

$7 / box

11 – 40

$5 / box

41-60

$4 / box

Attention: We (you) may experience the new economy shipping delays. Please plan on a 2-5 day add to your shipping times. All bulky items, large orders, like insulation, take up too much room in an over-crowded truck, so our InSoFast customers are experiencing delays, not all good things come in small packages.

A minimum (5-10 days)* delivery appointment required Common Carrier Shipping. The order will be shipped on a pallet with standard delivery services. A 53' tractor trailer pulls up in front of your home/business so the address must be accessible for a large 53' truck. The InSoFast panels come in easy to handle 20 pound boxes that are stretch wrapped together on a pallet. You do not need to have the capabilities of unloading the full pallet, just cut the stretch wrap and unload the boxes individually.  

Your order will be palletized and should look like this photo, if it is not and you suspect a damaged inspect and verifying the shipment is in order!

If a friend or relative is accepting the shipment – they must know that they are your legal representative to the freight company. They are responsible for how they accept the shipment. We do NOT replace missing freight if it is not noted on the paperwork. PLEASE COUNT all of the boxes before signing the Proof of Delivery paperwork. You can look on the packing slip to see how each pallet is configured.

3Can I upgrade for faster delivery or lift-gate service?

Yes you can. Please contact our sales department for details for your delivery area. InSoFast subcontracts your delivery services so sometimes you can order expedited freight service for your delivery.  All additional fees will be added to your order.

If you wish to have pallets unloaded by driver and set on the ground with a lift-gate, this is an additional fee of $52.  Once ordered you must contact the freight company directly before your scheduled delivery. The freight company will not back onto your driveway and they will not bring your shipment into your garage.

  • Lift-gate service may delay your delivery by several days.
  • Any additional fees associated with lift-gate service be your responsibility at time of delivery.
  • Upgraded Parcel Ground Delivery Service is not available
4When can I expect that my order will be shipped?

We strive to pack your order and have it shipped the following business day. You will receive an email the next business day with tracking information and an estimated delivery date for your order. Tracking numbers may not be active until the the freight company acknowledges the pick-up usually the  day after the order. Please know that delivery dates and online tracking are estimates only. We can not make guarantees on behalf of the freight companies.

You will need to be available on-site to accept and unload the packages. You have the option of ordering a lift gate service from the freight carriers so that pallets can be unloaded by the driver and set on the ground. You must contact the freight company directly before your scheduled delivery to request this service. This may delay your delivery. Any additional fees or charges associated with this request would be your responsibility at the time of delivery.


1Shipping container sample pack credit.

We have a low risk sample pack program established in the lower 48 states. We will ship to you a InSoFast shipping container sample pack, literature, and an installation guide for $50.00 not including any additional freight charges or sales tax. If your purchase exceeds $1000.00 of shipping container panel or insert material we will credit you for cost of the sample packs within 90 days of your purchase. (limit 1 pack $50.00 maximum credit). Due to additional freight charges, sample credits are not available for International orders, Canada, Mexico, Alaska and Hawaii and will include an additional freight charge to those regions. Call for details.

2Flat panel project sample credit.
See if InSoFast flat panels are right for your project. We have a low risk sample pack program established in the lower 48 states. We will ship to you an InSoFast sample pack, literature, and an installation guide for $30.00. If you purchase more than $600.00 of the flat panels we will credit you for cost of the sample packs within 90 days of your purchase. (limit 1 pack $30.00 maximum credit) (Due to additional freight charges, sample credits are not available for International orders to, Canada, Mexico, Alaska and Hawaii and will include additional freight charges to those regions.) 

1Measure twice, order once.

Verify the length and height of your project’s surfaces that you want to cover. Determine accurate square footage for your order. Do not overestimate or add for too much waste. Our online price calculator will round up to the next full box level and determine price level.

Do not order extra panels. Mis-cut panels can be glued back together and reused. Unnecessary over shipment may not qualify for return authorization.

2For example when ordering for an interior (flatwall) in a room:

It  depends purely on the square-footage of the area you’d like to cover with InSoFast panels. It’s a very simple 1:1 ratio because our panels can be cut and most scraps can be re-used. Don’t worry about deducting doors or windows unless a full panel (2’x4′ = 8sq-ft) can fit inside one.

For example:

You have 4 walls making up a rectangular room. The height of each wall is 8ft. Two walls measure 10ft in length and the other two are 20ft in length. Square-footage is the Height times Length of each wall. Therefore…

8 x 10 = 80sq-ft 8 x 10 = 80sq-ft 8 x 20 = 160sq-ft 8 x 20 = 160sq-ft

With the square-footage of each wall figured out, simply add the walls together to get the total project square-footage:

80 + 80 + 160 + 160 = 480sq-ft

For this example, you would take (480 sq-ft ÷ 40 sq-ft per box  = 12 boxes) of 5 panels where each panel covers 8sq-ft.

We highly discourage ordering more than you need, but if it turns out you ordered less we are more than happy to expedite some extra panels to your project at your original price level.


Cancellations and Return Authorization

1No Returns without Authorization.

Authorized Returns are subject to $35 Restocking Charge per box and up to 50% of the cost of the whole order. No Returns after 30 days. No returns from authorized retailer will be accepted, all returns must go through the authorized retailer. Only unopened and unused boxes will be considered for return. No Returns for sales outside the continental US

Credit Issued.

No credits will be issued until the product has been returned and evaluated for condition.

  • Purchases made with a check will be issued a check refund within 30 days.
  • Purchases made with a credit card or debit card will have a credit issued to the same account.
    • Discover® Card, American Express®, Mastercard®, Visa®, gift card, debit at the discretion of InSoFast®.
2Can I cancel or modify my order?

Yes but act quickly. To cancel or modify your order contact us immediately at orders@insofast.com or call 888-501-7899 with your request. However, we cannot guarantee that your request to modify or cancel your order will be granted.

3How long do I have to cancel my order?

You can cancel your order any time before it reaches the "In Process Ready to Ship" stage. Once your order is in processed and sent to the fulfillment center, it cannot be cancelled without a processing fee. We strive to have all orders "In Process Ready to Ship" within 24 hours. You have less than 24 hours to cancel your order without any additional fees. If it is past the 24-hour mark and you do not want the items you ordered, you can still return them. See below.

4Will I be charged if I cancel my order after it is shipped?

Yes you will be charged in the event of a cancellation. The freight company’s charges for delivery will be assessed. At a minimum you will be charged a $35 restocking fee per box and up to 50% of the cost of the entire order.


1I am missing part of my order what do I do?
Missing Boxes?
    • Never let a driver talk you out of noting missing or damaged product on the paperwork!
    • You MUST note missing boxes on the driver’s paperwork! If you do not, there is no proof that you did not receive the full order and the freight company will not make it right!
    • Verify the number of boxes received with the number of boxes indicated on the packing slip or your invoice. Do not go off of the number of boxes that the freight company may have on their paperwork.
    • Call InSoFast, LLC at 888-501-7899 immediately to report the missing boxes!
2The boxes arrived with some damage what do I do?(hint take pictures)
Damaged Product?

Number One Rule – DON’T REFUSE THE DELIVERY!!!

  • Even if there is significant damage, refusing the delivery will add approximately two weeks to your replacement delivery time. Freight companies do not move quickly when working through a problem. It is typical for a freight company to take up to a week to approve the reshipment and then you have to add the typical delivery time again.
  • We will accommodate you and make it right – the freight company will not!
3Can I keep working and use the damaged panels?
Defining what is damage?
  • It is not uncommon for the boxes to have some damage on the outside. Often times there is little to no damage to the InSoFast panels themselves.

  • Don't panic you can keep working and use those slightly damaged panels. Use the slightly damaged panels and work around window openings or at the top of the wall.

  • Please contact us if you have any questions, we do want to make sure that you have what you need to complete your project.

4What are the necessary Steps to Claim Damaged Product?
  • Accept the shipment.
  • Take photos of damaged pallet before unloading if possible.
  • Inspect the damaged boxes with the delivery driver present. Open boxes if necessary to reveal damage.
  • Have the driver note the number of damaged boxes on the shipping documents. This is required for reimbursement or replacement. Never let a driver talk you out of noting damage on the paperwork!
  • Take photos of damaged panels.
    • Photos of the damaged panels are required for reimbursement or replacement. We recommend that you have a camera available at time of delivery.
    • Take pictures of the individual panels
    • Take a group shot of all the damaged panels
  • Contact us as soon as possible at damages@insofast.com to determine whether you want reimbursement or replacement of the damaged panels.