Shipping & Purchasing Policy

Shipping Policy

Updated May 28th, 2019

1 Box of InSoFast…

contains exactly
5 panels

measures about
2ft × 4ft × 1ft

weighs an easy
20 lbs

and will cover
40 ft²

Quantity Determination

Measure twice, order once.

Verify the length and height of your project’s surfaces that you want to cover. Determine accurate square footage for your order. Do not overestimate or add for too much waste. Our online price calculator will round up to the next full box level and determine price level.

Do not order extra panels. Mis-cut panels can be glued back together and reused. Unnecessary over shipment may not qualify for return authorization.

Payment and Taxes

We accept Visa, Mastercard, Discover, American Express, Check or Check Card. Personal checks require a processing time of three business days.

Customers shipping to locations within the United States can can purchase online via our secure website. Shipments to locations outside the United States must call (888) 501-7899 to place an order.

For sales made to MI, MN, MA, PA, ID, SD or Canadian addresses, sales tax will be collected. For all other sales, the customer is responsible for any state or local sales tax.

International Orders

At this time we do not have any resellers outside of the USA and only ship full container quantities. We ship internationally orders to a USA port of your choice. You are responsible to arrange the overseas transportation through your freight broker.

For international orders payment is by wire transfer. We can deliver to a US port of your choice. You can work directly with your freight forwarder to make the overseas shipping arrangements. The price includes delivery to any US port. (Note that pricing does not include any import or duty fees that maybe levied by your government.) Freight forwarding add charges that range from $1500.00 - $4000.00.

For shipments outside the United States must contact us by email @ to place an order.

FREE Deliveries

Free Shipping via Common Carrier CURB-SIDE DELIVERY

A minimum (5-10 days) * delivery appointment required Common Carrier Shipping. The order will be shipped on a pallet with standard delivery services. A 53' tractor trailer pulls up in front of your home/businessso the address must be accessible for a large 53' truck. The InSoFast panels come in easy to handle 20 pound boxes that are stretch wrapped together on a pallet. You do not need to have the capabilities of unloading the full pallet, just cut the stretch wrap and unload the boxes individually.  

Your order will be palletized and should look like this photo, if it is not and you suspect a damaged inspect and verifying the shipment is in order!

If a friend or relative is accepting the shipment – they must know that they are your legal representative to the freight company. They are responsible for how they accept the shipment. We do NOT replace missing freight if it is not noted on the paperwork. PLEASE COUNT all of the boxes before signing the Proof of Delivery paperwork. You can look on the packing slip to see how each pallet is configured.

 If you wish to have pallets unloaded by driver and set on the ground with a liftgate, you must contact the freight company directly before your scheduled delivery. The freight company will not back onto your driveway and they will not bring your shipment into your garage.

  • Liftgate service may delay your delivery by several days.
  • Any fees associated with liftgate service be your responsibility at time of delivery.

Rural Deliveries

Rural Delivery Areas, "God's Country" extend delivery times and surcharges may apply.

Although we do our best to provide you with the lowest delivered price for our products, we cannot always ship everywhere for free. Delivery area surcharge (DAS) Essentially, freight carriers apply additional charges for shipments either picked up or delivered in certain ZIP codes. The fees are applied to out-of-the-way businesses, residences, and farms, remote, sparsely populated, or geographically difficult areas to access. FedEx Express® and FedEx Ground® publish where surcharge applies: Download Limited Service Zipcode file.

Sample Credit

We have a low risk sample panel program. We will ship to you a full InSoFast panel, literature, and an installation guide for $20.00 to $30.00. If you purchase 20 panels (160 Square feet) we will credit you for 1 panel or more InSoFast panels within 90 days of your sample purchase, we will refund $20.00 per panel. (limit 2 panels $40.00 maximum credit).

Return Policy

No Returns without Authorization. Authorized Returns subject to $30 Restocking Charge per box. No Returns after 30 days. No Returns for sales outside the continental US.

Purchasing Policy

Updated May 28th, 2019

Contents & Packaging

Your order is packed and shipped the following business day. You will receive an email the next business day with tracking information and an estimated delivery date for your order. Tracking numbers may not be active until the day after shipment. Please know that delivery dates and online tracking are estimates only. We can not make guarantees on behalf of the freight companies.

You will need to be available on-site to accept and unload the packages. You have the option of ordering a lift gate service from the freight carriers so that pallets can be unloaded by the driver and set on the ground. You must contact the freight company directly before your scheduled delivery to request this service. This may delay your delivery. Any additional fees or charges associated with this request would be your responsibility at the time of delivery.